Hasal DharmagunawardanaVerified

SQ3 is an ongoing Software Development Group Project (SDGP) focused on building a domain-aware, multi-tenant conversation management system for SMEs.

The platform unifies website chat, Facebook Messenger, and Instagram DMs into a single intelligent inbox, powered by a multi-agent AI orchestration layer with strong governance and human oversight.

Core Capabilities:

• Unified inbox for web, Facebook, and Instagram conversations
• Intent detection, sentiment analysis, and real-time satisfaction scoring
• Multi-agent AI pipeline (classification, reasoning, retrieval, guardrails, routing)
• Human-in-the-loop control for sensitive, complex, or high-risk interactions
• Explainable AI with transparent reasoning, rules, and evidence traces
• Appointment and service booking workflows
• Conversation-driven customer segmentation for marketing insights

Technical & Architectural Highlights:

• Multi-tenant SaaS architecture with strict tenant isolation
• Retrieval-Augmented Generation using tenant-specific knowledge bases
• Domain-aware guardrails for healthcare, eCommerce, and retail
• Satisfaction-based AI autonomy control with automatic human handoff
• Designed using design-science methodology and scenario-based evaluation

Project Status:

• Currently in design & architecture phase with detailed SRS, use cases, DFDs, and system diagrams
• Implementation and pilot deployment planned as future work

SQ3 is designed to augment human agents, not replace them—balancing automation, safety, transparency, and real-world business needs.

Imagine Entertainment Platform is a bespoke, production-grade web system built for Sri Lanka’s premier event production company with over 37 years of industry excellence.

I led this project end-to-end after acquiring the engagement directly from the client, taking ownership of system architecture, full-stack development, and technical delivery, while collaborating with Tharuka Karunanayaka on business coordination and creative direction.

Core Capabilities:

• Dynamic, multi-category event portfolio (Corporate, Concerts, Weddings, etc.)
• Automated sorting by year and event date
• Media-rich galleries with Cloudinary-powered image optimization
• Fully custom admin dashboard for managing events, media, and configurations
• Secure authentication with role-based access control using Supabase RLS

Dashboard & Analytics:

• Real-time analytics dashboard built with Recharts
• Traffic insights, top pages, and visitor demographics
• Data sourced via Cloudflare’s GraphQL Analytics API

Technical & Architectural Highlights:

• Next.js 16 App Router with React 19 (canary features)
• Supabase PostgreSQL backend with Row-Level Security
• Edge-optimized caching using SWR and stale-while-revalidate
• GSAP-powered parallax animations and Framer Motion transitions
• Mobile-first, SEO-optimized architecture with dynamic metadata

Impact:

• Acts as the primary digital flagship for Imagine Entertainment
• Enables non-technical staff to manage large-scale content independently
• Built to scale for future growth, archival expansion, and new services

End-to-end hotel booking platform with real-time availability, secure authentication, and integrated payments.

Core Features:

• Fast, responsive Next.js 15 frontend
• Secure authentication & session management via Clerk
• Stripe-powered checkout with automated payment confirmation
• Dynamic room search with filters, images, and live pricing
• Booking history with detailed status tracking
• Modern UI built with Tailwind + shadcn/ui components
• Optimized routing, caching, and transitions using Server Actions

Technical Highlights:

• Fully decoupled frontend connected to a modular backend
• Deployed on Vercel with edge-optimized performance
• Clean, maintainable architecture ready for scaling